FAQ's

Tahoe Whitewater Tours offers the most customer-friendly cancellation policy in the river industry. Our policy is as follows:

• You may cancel or change group size up to 48 hours in advance of your reservation with no penalty.
• Within 48 hours of the tour time, any cancellations, changes, or “no shows” are responsible for payment in full.

Whitewater rafting is a physically demanding adventure sport. All guests must be fit enough to actively paddle and follow the guide’s commands. In the event of a swim, it’s crucial that you can actively participate in your own rescue.

For your safety and the well-being of our guides, all participants must be in good health and weigh no more than 250 lbs. Proper gear fit is essential, and meeting these requirements helps to ensure that your equipment will function as intended. If you have any concerns about your fitness level or the suitability of this activity for yourself or others in your group, please contact us.

Getting ready for a whitewater rafting trip is similar to getting ready for a day at the beach. Everything that goes on the river will get wet, so dress in clothing that you are comfortable getting wet.

Required:

• Bathing Suit or quick-drying shorts/t-shirt
• Most Important – Shoes that strap or tie securely to your feet are required. Water shoes, a secure river sandal with an ankle strap, or tennis shoes work well for rafting. Flip-flops, crocs, or bare feet are NOT allowed.

Optional:

• Sun shirt or layer to protect from the sun
• Baseball hats can be worn under our helmets
• Sunglasses (with a retention strap)

Gear and Equipment we provide

On every one of our whitewater rafting adventures, we pass out the following equipment to each guest:

• • • Helmets
  • PFD’s (personal flotation devices), also known as life jackets
  • Paddle

During spring and cold weather trips, we also provide the following at no additional cost:

• • Wetsuits
  • Fleece base layers
  • Splash Jackets

For safety and environmental purposes, we do not allow anything in the rafts that cannot be securely attached to the raft or that can pose an entrapment hazards. You should only have yourself and essential items while rafting. Any item on the raft will get wet and possibly become lost or damaged.

What you can bring on the rafts:

Water Bottle: Must be able to be securely strapped into the raft.  An attachment point for carabiner is required. (No single-use plastics)

Sunscreen: Must fit securely in a zippered pocket.

Medications:  If you have a medical condition that requires you to bring a personal medical devices or medicine (i.e. EpiPen, Inhaler, medicine) please let the office and trip leader know so we can securely transport them on the raft.

What is not allowed on the rafts:

Valuables: Wallets, jewelry, and backpacks/dry bags should be left at home or securely locked away in your car.

Cellphones: Phones can easily fall out of pockets, and waterproof cases or straps can pose an entrapment hazard or break.

Car keys:  Can be left in the shuttle van or in our office.

Towel, Sweatshirts, Change of Clothes: Can be left on shuttle van or in your car. Please note that the shuttle van may be left unattended and is not a secure location.

Drugs and alcohol are not allowed on an of our whitewater adventures. Please refer to our drug and alcohol policy below.

Whitewater rafting is an adventure sport that inherently involves some risk. It occurs in natural, uncontrolled environments where you might encounter rocks, trees, waves, fast currents, variable conditions, etc. While we take extensive precautions to minimize these risks and follow stringent safety protocols, it’s important to understand that no outdoor activity can be entirely risk-free.

Our foremost priority is the safety of our guests, guides, and staff on each river trip we offer. We are committed to maintaining the highest standards of safety to ensure you have the best possible experience on the river.

At Tahoe Whitewater Tours, safety is our top priority and we’re proud of our exceptional record built over 30+ years of river adventure.

Why Choose Us?

Our Guides: Our team of river guides is among the finest in the industry, trained by the best to ensure top-level safety and expertise. They possess deep knowledge of the area’s geology, ecology, and history, and many bring experience from guiding on rivers worldwide. With their exceptional skills and passion, you’re guaranteed an outstanding and enriching river adventure.

Continuous Training: Each year, our guides undergo swift water rescue training and ongoing safety education to stay at the forefront of best practices.

River Running Legacy: We’ve been pioneering river rafting on the Truckee River since the 1980s, thanks to founder Mike Miltner’s dedication. His efforts in the 1990s opened the river to adventurers like you, and we’re thrilled to share its beauty and excitement.

Decades of Experience: With over 30 years of guiding, our commitment to safety and adventure is unmatched. We’re here to provide you with an unforgettable and secure river experience.

Come join us for a thrilling ride and see why our guests rave about their time on the Truckee, Carson, and American Rivers. Your adventure awaits!

Whitewater rafting is a team sport! 

All of our tours are led by a river guide in the back of the raft, guiding you and your group throughout the day. The guide will show you how to sit in the raft, hold the paddle, and teach you proper paddling techniques. The guide will give paddling commands interacting with paddle strokes while navigating the raft through the river and turbulent sections.

• Our goal is to have professional and customer-oriented guides trained to give you a fantastic river experience.
• If your guide did a wonderful job and you had a fun experience, tipping is an acceptable form of showing appreciation to your guide at the end of the tour.

No experience is required for our river trips!

Our Class II-III adventures are perfect for adventurous first-timers and families, with tours available for ages 7 and up. Swimming skills are recommended but not mandatory. For a great introduction to whitewater rafting, we suggest the Carson River, Truckee River, or South Fork American River.

If you’re an adventure seeker looking for more excitement, our Class IV trips on the North Fork and Middle Fork American Rivers offer thrilling experiences. Guests must be at least 13 years old. Strong swimming skills and prior whitewater rafting experience are highly recommended.

If you have any questions or need help choosing the best trip for you and your family, give us a call — we’re here to help you find your perfect adventure!

While swimming skills are a plus, they’re not mandatory! Every guest is equipped with a Type V, US Coast Guard-approved Personal Flotation Device (PFD) that’s designed to help keep you afloat. If you’re not a strong swimmer, no worries! We recommend sticking to Class III or below for a thrilling yet comfortable adventure.

Whether you’re a seasoned swimmer or not, we’ve got a river experience that’s perfect for you!

Falling out of the raft is possible and can happen when you least expect it, whether it’s due to rafts bumping into rocks, large waves, a loss of balance, playful interactions between other rafters, or many other reasons.

Here’s what you need to know: 

Swims Are Common: If it happens to you, stay calm—it’s a common part of whitewater rafting adventures. Like any outdoor adventure sport—whether skiing, mountain biking, or others, things don’t always go perfectly smooth. The good news? The water is usually quite forgiving. Before we hit the river, your guides will provide a safety talk, covering essential swimming techniques to help you return to the raft, shoreline, or wherever your guide directs you. They’ll also show you how to pull yourself and others back into the raft if needed.

Our Adventurous Beginner Trips (Class I-III): Falling out can happen, the best way to prevent falling out is to be a strong paddler and listen closely to your guide’s instructions.

Our Advanced Whitewater Trips (Class III-IV): On more intense trips, there’s a greater chance of falling in due to the more technical and challenging nature of the rapids. Swims can be more turbulent in these sections.

Swimming Skills: While knowing how to swim is not required, we recommend it for higher Class III-IV rated trips. Please let our office staff, trip leaders and guides know if anyone in your party does not know how to swim.

Consideration for Booking: When booking a whitewater rafting adventure, keep in mind our 250 lbs weight policy and the need for all guests to paddle and actively participate. It’s important to consider everyone’s ability level in your group and choose a trip that matches those capabilities. Assess whether each member would be comfortable swimming in whitewater in case falling out of the raft occurs.

Falling in can be part of the fun, and sometimes is a highlight of the adventure! We’re here to make sure you’re informed and enjoy every moment of your rafting trip with us!

Yes, we raft in all weather conditions, rain or shine! In the spring, fall, and on colder days, we may provide wetsuits, splash jackets, and fleece to keep you comfortable.

Our experienced guides prioritize your safety and comfort, ensuring a great adventure no matter the weather!

At Tahoe Whitewater Tours, we’re passionate about delivering unforgettable river adventures, and here’s why you should choose us:

Decades of Expertise: With over 30 years of experience, our story began with a vision to make the Truckee River accessible for whitewater enthusiasts. Thanks to our founder Mike Miltner’s dedication.
Exceptional Guides: Our team of river guides is among the finest in the industry, trained by the best to ensure top-level safety and expertise.
Diverse Adventures: Whether you’re new to rafting or a seasoned thrill-seeker, we have the perfect trip for you:

Carson River: Ideal for beginners and families, this Class II+ adventure offers stunning high desert views, a relaxing riverside Hot Springs, and a fun, scenic journey.

Middle Fork American River: For those seeking high-adrenaline excitement, this 17-mile adventure features challenging Class IV+ rapids, beautiful beaches, and lush side canyons. It’s a must for thrill-seekers looking for an unforgettable experience.

North Fork American River: Exhilarating trip with Class IV+ rapids and breathtaking granite canyons. Perfect for those who crave a heart-pounding adventure through nature’s most dramatic landscapes.

South Fork American River: Our longest-running trip, offering a fantastic introduction to whitewater rafting with scenic beauty and thrilling rapids.

Our commitment to safety and guest satisfaction means we’re not just guiding you down the river—we’re creating a memorable adventure tailored to your needs and interests. We invite you to experience the excitement and beauty of the Sierra with us. Let us show you the adventure of a lifetime, where every trip is filled with fun, excitement, and the stunning scenery of Northern California.

Choose Tahoe Whitewater Tours for an exceptional river adventure. Our team is eager to share our passion for the outdoors and make your day on the river truly unforgettable.

When Is the Best Time to Go Rafting?

Rafting is a great way to connect with nature and enjoy the water, no matter the season. Every time of year offers unique experiences, so there is never a bad time to go rafting.

Highest Water (Late May to Early June): For those seeking the big water hits and thrills, late May to early June is the best time. Snowmelt from the Sierra Nevada leads to the highest water levels, creating the biggest rapids and more intense river flows.

Warmest  Weather (July to August): If you prefer warmer air and water temperatures, July and August are ideal. These months offer great conditions for swimming and enjoying the sun, with moderate water levels that are still exciting.

Least Crowded  (April, May, or September): For those looking to avoid the crowds, consider rafting early in the season (April to May) or in September when kids are back in school. These months offer a more peaceful experience on the river.

River Availability:

Naturally Flowing Rivers (Carson River & North Fork American River):
These rivers are typically available only in May and June due to natural snowmelt and spring runoff.

Dam-Controlled Rivers (Truckee River, South Fork American River, Middle Fork American River):
These rivers have regulated flows and are available from April through September, providing consistent rafting opportunities throughout the season.

You’ll meet us at a designated location specific to the river you’re rafting on. We operate on multiple rivers, so it’s essential to carefully review the details in picking your trip and to check your confirmation email to ensure you arrive at the correct meeting point. 

Parking for personal vehicles is available at the meeting site.

Once there, you’ll board our rafting buses for a short drive to the river’s put-in location, where your rafting adventure begins. After completing the river trip at a downstream take-out location, our buses will return you to the original meeting point where your vehicle is parked.

Full-Day Adventures: Yes! On our full-day whitewater rafting adventures, such as the East Fork Carson River, Truckee River Boca-Verdi, North Fork American River, and Middle Fork American River, we provide a wonderful riverside lunch. Enjoy a sandwich buffet-style spread with a variety of vegetables, meats, cheeses, fruits, and cookies. There’s something to fit everyone’s dietary needs. If you have dietary restrictions, please contact our staff or note them on your reservation so we can accommodate your needs.

Half-Day Adventures: We do not offer meals on our half-day trips, including the Truckee River Boca-Floriston, Truckee River Verdi-Maberry, and South Fork American trips. Please ensure you eat breakfast or lunch before your half-day tour to stay energized and ready for the rafting adventure ahead!

After you make your reservation, it’s important that EVERYONE in your group is prepared for the adventure. Here’s what to expect and what to do:

Confirmation Email: You’ll receive a detailed confirmation email containing essential information about your trip, such as directions to the meeting location, what to bring, and other important details.

Share with Your Group: It’s crucial that every member of your group is informed. Forward the confirmation email to each person in your party. This helps everyone plan accordingly and ensures a smooth experience.

Important Information to Share:

FAQ Page: Familiarize yourself with our Frequently Asked Questions Page to address any uncertainties.

Health and Safety Policy: Understand our safety guidelines to ensure a secure trip for everyone.

250 lbs Weight Policy: Review our weight policy to ensure that all participants meet the requirements.

What to Wear: Make sure everyone knows the appropriate attire for the trip, which is essential for comfort and safety.

Visit our YOUTUBE Chanel to gain a better understanding of the tours we provide. 

CLASS I (Beginner)

Moving water with current and small waves. Slow moving water with relatively few obstacles. Easily boated by inexperienced paddlers or inner tubes. There are no major obstacles and a passable channel will be clearly defined. Low risk to swimmers.

CLASS II (Beginner)

Rapids have bigger waves and more obstacles requiring basic maneuvering ability. There are no major obstacles and a passable channel will be clearly defined. Those with little to no experience in rafting might benefit from assistance in paddling and maneuvering to learn the proper way to raft. If swims occur, collision with obstacles and waves are possible yet most often swimmer will reach bottom of rapid easily.

CLASS III (Intermediate)

Moderate, irregular waves, hydraulics, holes, and cross currents that can be difficult to avoid. This level requires complex maneuvers involving fast currents and good raft control in tight passages. Large waves and strainers can be present but avoided. These rapids should have a guide instructing paddle commands in the maneuvering and handling of the raft. Precise maneuvering is a requirement to insure passenger safety. Class III rapids may seem easy to passengers who have been guided by experts. Intermediate and even advanced boaters sometimes run into trouble on Class III rapids. Swimming through Class III rapids is not ideal but many who do have great stories to tell. Collisions with obstacles and dunked by waves are highly probable, rafters are shaken but typically OK.

CLASS IV (Advanced)

For advanced rafters. Generally steeper, longer, and more obstructed than Class III. Often technical runs requiring precise lateral moves, unavoidable waves and constricted passages which demand fast maneuvers from experienced rafters to negotiate best route. Scouting should be done if unfamiliar and guides should be highly skilled to insure a successful run. These rapids are powerful, but still predictable, requiring precise boat handling. If swimming, risk of injury is more significant here because water conditions make self-rescue difficult.

CLASS V (Expert)

Routes are more demanding, with long rapids that require a high level of fitness. Strong currents, big waves,boulders, and holes powerful enough to flip and hold boats, violent rapids with many obstructions. Class V rapids may have one or more vertical drop. Advanced expedition style guiding skills are a must. This class requires the proper equipment, extensive experience, and rescue skills. Scouting rapids is recommended for all who enter. The
extreme of whitewater boating. Swimming is not recommended.

CLASS VI (For professionals boaters only, conditions dependent)

The highest level on the rapid classification system often considered un-runnable with no possible successful route through. Class VI is considered un-runnable as most of these rapids have never been attempted, or if attempted claimed lives or had little successes. They are extremely difficult, unpredictable and dangerous. All precautions have to be taken at favorable water levels because the consequence of error is very severe and rescue may be impossible. Swimming or attempts often result in death.

Truckee River: We work with Chris from Base Camp Photography, a specialist in capturing your adventure. You can purchase photo packages at our office. After your tour, you’ll be able to take home your photos on a USB thumb drive.

American Rivers: We work with HotShot Imaging. Photos from your trip can be viewed and purchased directly from their website.

Carson River: Unfortunately, there are no photo services available for this river.

Absolutely! Swimming and floating alongside the raft in calm sections of the river are fantastic ways to enjoy the tranquil sections of your adventure. Every section we run offers opportunities to jump in and take a dip. Feel free to ask your guide for the best times to cool off and enjoy swimming in the river. Just remember to enter the water feet first!

Absolutely! We are proud to have the best guide and they are often requested by past guests. Just let us know at the time of reservation, either online or over the phone and we will do our best to accommodate your request.

At Tahoe Whitewater Tours, the safety of our guests, staff, and guides is paramount. Our staff, guides, and drivers are dedicated to safe practices and the success of our tours. It is imperative that all participants are able, aware, and responsive to directions, and can actively engage in the adventure.

To ensure a secure and enjoyable experience for everyone, please adhere to the following policy:

Alcohol Policy: Alcohol is strictly prohibited before and during your rafting trip. Consuming alcohol can impair judgment, coordination, and reaction times, which are crucial for a successful whitewater adventure.

Drug Policy: The use of illegal drugs or any substances that impair your ability to safely participate is not allowed. Ensure you are fully alert and capable of following instructions from our guides.

Impairment Policy: If our staff determines that you or any members of your group are impaired, we will not allow you on the trip. We will not put our staff or other guests at risk due to impairment. Please be aware that no refunds will be provided in such cases.

Thank you for your understanding and cooperation in maintaining a safe environment for everyone.

Guide gratuities are are always appreciated. Our river guides are passionate about providing you with an unforgettable experience on the water, and just like in any other service industry, tips are a way to show appreciation for their hard work.

If you have a great time on your trip, a typical tip is between 15% and 20% of the trip cost. Your generosity helps our guides continue doing what they love—sharing amazing adventures with guests like you. Thank you for considering it!